Warranty Information
Limited Warranty
Brasstech, Inc. ("Brasstech") warrants to the original consumer residential purchaser ("Original Purchaser") that if a Brasstech product ("Product") is confirmed upon inspection to be defective in materials or workmanship during the warranty periods described below, Brasstech will, at its option, either repair or replace the Product with a similar current model of the Product. If repair or replacement is not commercially practical or cannot be made in a timely manner, then Brasstech will provide a refund for the Product.
Warranty Periods and Coverage
Product Finishes
Drain Finishes
Functionality
Exclusions from Coverage
This Warranty does not cover labor charges or
associated costs for, or damages occurring during the
removal, transportation, return or installation of
Products or replacement Products. This Warranty
does not cover damage or defects due to normal wear and
tear, misuse, abuse, hard water, improper storage,
improper handling, improper maintenance**, improper
installation*** or uses other than normal household
usage****.
This warranty is non-transferable.
Limitations on Remedies
In no event will Brasstech be liable for
incidental or consequential damages (such as labor
charges), whether based on breach of express or implied
warranty, breach of contract, negligence, strict
liability or any other legal theory. Some states
do not allow the exclusion or limitation of incidental
or consequential damages, so, the above limitation or
exclusion may not apply to you.
Any implied warranties, including the implied warranties
of merchantability and fitness for a particular purpose,
are limited to the duration of this written warranty.
Some states do not allow limitations on how long an
implied warranty may last, so the above limitation may
not apply to you.
Warranty Service
To obtain service under this Warranty, please contact
your Product dealer. If you are unable to locate your
dealer, please call 949-417-5207 or access the
Brasstech, Inc. website at www.brasstech.com. Proof of
purchase, such as the original receipt, is required for
the dealer to issue credit to the consumer. The dealer
must be an authorized dealer and the product must be
purchased in the original manufacturer's packaging
(display items excluded).
State Remedies
This Warranty gives you specific legal rights, and you
may have other rights which vary from state to state.
* Uncoated and Living Finishes Uncoated finishes such as Polished Brass Uncoated (03N) and living finishes such as Weathered Brass (03W), Weathered Copper (08W), Polished Silver (25) and Satin Silver (25S) do naturally weather and change color over time. Living and uncoated finishes are not warranted.
** Maintenance Proper maintenance is required to preserve all finishes. Do not use any abrasive cleaners, alcohol, ammonia, detergents, or brass or silver polish on the Products. For complete care requirements and recommendations, please visit our website at www.brasstech.com.
*** Proper Installation Products must be installed in accordance with the manufacturer's installation instructions supplied with the Products. For example, pipes must be flushed before faucet installations, because solder and other debris may damage ceramic discs. You may also call 949-417-5207 for copies of the installation instructions. Many of our installation instructions are also available on our website, www.brasstech.com.
**** Commercial Purchasers Brasstech extends the above limited warranty to purchasers of Products for industrial, commercial and business use upon the same terms and conditions and exclusions applicable to residential purchasers, except that the finish and functionality warranty periods are reduced to a period of one (1) year from the date of purchase. Additionally, with respect to commercial purchasers, all implied warranties, including the implied warranties of merchantability and fitness for a particular purpose are excluded and disclaimed.
Finish Care & Maintenance
General instructions for cleaning and caring for your faucets and bathroom fittings.Our faucets and bath fittings are made of solid brass and are of the finest quality. To maintain the finish on these items, please:Do not use any abrasive cleaners, rubbing alcohol, ammonia, detergents, brass or silver polish which will scratch the surface.
Clean with a soft damp cloth.
Applying a coating of a non-abrasive liquid wax to the clean surface of the product will protect the finish.
Brass ProTech, product of Brasstech, Inc., can be used on all types of decorative painted and plated finishes. Simply apply Brass ProTech with a soft cloth and let it dry. Remove by rubbing gently with a soft dry cloth. Brass ProTech does not contain harsh abrasives.
We highly recommend using Brass ProTech regularly on items finished in Polished Nickel (15), Satin Nickel (15S), Polished Silver (25) and Satin Silver (25S).
Do not allow soap scum or minerals in water to build up on the surface finish of your faucets or bath fittings (including toothpaste). These will gradually wear away the protective coating or finish and diminish the beauty of your products.
Living Finishes and Uncoated Finishes
03W, 08W, 25 and 25S are living finishes. 03N is an uncoated finish. Depending on maintenance and use, these finishes will naturally weather and change color. Our warranty does not cover living or uncoated finishes. Finish colors can vary and change in color is unpredictable.